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Your satisfaction is a priority to us. To maintain high-quality products and services, we've put together policies around returns and exchanges.

Returns are gladly accepted within 15-days of receipt of order. Return claims cannot be made after 15-days of receipt. All returns must be undamaged, unused, and in their original packaging. A restocking fee may apply to any order not returned in resale condition. Refunds are issued upon receipt of the returned item(s) in the form in which it was paid for. Shipping costs are non-refundable and are the responsibility of the customer.

Exchanges are gladly accepted for products that have been received damaged or in unsatisfactory condition within 30-days of receipt. Products can only be exchanged for like items of same or lesser value. Exchange claims cannot be made after 30-days of receipt. All exchanges must be unused and in their original packaging. If that product is no longer available, store credit based on the original purchase price will be given in place of an exchange. Shipping costs are non-refundable and are the responsibility of the customer.

Sales items cannot be returned or refunded. Sales items can ONLY be exchanged for like items of same or lesser value and must occur within 30-days of receipt. All sales item exchanges must be undamaged, unused, and in their original packaging. If that product is no longer available, store credit based on the original purchase price will be given in place of an exchange. Shipping costs are non-refundable and are the responsibility of the customer.

To initiate a return or exchange, please contact us within the timeline of receipt outlined above via email at info@hook-upevents.com. In the email, please include your name, contact phone #, order #, shipping address, and reason for your return or exchange. Additional instructions will be emailed back to complete your claim. Please do not send back any items without first contacting a member of our team.

If you have any further questions around our policies, please feel free to contact us at info@hook-upevents.com

All orders are processed and shipped within 2-3 business days of the purchase date. We are not responsible for service transit time. Transit times are provided by the carrier (USPS or UPS) and may vary with package origin and destination, particularly during peak periods. All orders are shipped via UPS or USPS. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address.

If you have any questions regarding shipping, please email us at info@hook-upevents.com